Elements and Performance Criteria
- Plan and prepare for meetings.
- Identify the need for meetings and who should attend.
- Decide on style of meeting and required level of formality according to meeting purpose, occasion, nature of participants and organisation procedures.
- Make arrangements for meeting according to organisational requirements and within designated timelines, including provision for people with special needs.
- Develop an agenda that reflects meeting purpose.
- Research or obtain information on agenda items to enable informed discussion at the meeting.
- Prepare meeting papers and dispatch to participants before the meeting, where appropriate, and within appropriate timeframes.
- Conduct meetings.
- Chair meetings according to organisation procedures and meeting protocols.
- Encourage open and constructive communication by using appropriate interpersonal and communication styles.
- Reach agreement with meeting participants on meeting goals and conduct.
- Present information and ideas clearly and concisely.
- Give all participants the opportunity to contribute.
- Manage meetings to maintain focus on agreed goals.
- Conduct meetings within agreed times, or adjust times with the agreement of participants.
- Record minutes of meetings where appropriate.
- Debrief and follow up meetings.